Shipping & Returns Policy
Returns and Exchanges Policy:
To initiate a return, please visit our returns page here.
Domestic returns for refund will be subject to a $6 return shipping fee, which will be deducted from your refund. Please note: if you choose to return with your own label and not ours, we are not responsible for any lost or stolen packages.
- The return shipping fee will be waived on returns for store credit and exchanges.
- Eligible domestic returns can also be refunded in the form of store credit on an Isla Movement gift card, and no return shipping fee will be applied.
- International returns and exchanges must be returned to Isla Movement at customers' expense.
- 30-day Return and Exchange policy. Returns and exchanges must be postmarked within the 30 day window from the order date.
- All garments must be returned unworn, unwashed and with all original hang tags attached.
- All garments must be free from the following:
- Odors, such as perfumes, colognes, chemical smells or smoke.
- Stains of any kind, including but not limited too, self tanner and deodorant stains.
- Animal and human hair.
- Visible wear or damage.
- All garments are subject to inspection and we reserve the right to refuse any garments that show signs of wear or do not meet our criteria.
- Proof of receipt must accompany the return. Without this information in the package will result in processing delays.
- Returns of multiple orders should not be combined and will result in processing delays.
- Upon receipt of the return back to our warehouse, please allow up to 10 business days for the return and/or exchange to be processed. Refunds will be issued to the original form of payment only. If a gift card was used for purchase, the gift card will first be refunded.
- If making an exchange, and the item you’re exchanging for is out of stock, we will refund your item returned.
- If returning or exchanging an item that was a gift, please note we will still need the original order number with the returned item.
- Items marked as Final Sale cannot be returned/exchanged, no exceptions.